Returns policy

    1. Credit

    2. This document was created using a template from Docular (https://docular.net).
    1. Introduction

    2. We understand that from time to time you may wish to return a product to us.
    3. We have created this policy to enable you to return products to us in appropriate circumstances.
    4. This policy shall apply to all of our customers, irrespective of their geographical location.
    5. This policy shall apply to all orders submitted through our website.
    6. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
    1. Returns

    2. If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
      1. we receive the returned product within 30 days following the date of dispatch of the product to you;
      2. the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
      3. you comply with the procedure set out in this policy in relation to the return of the product; and
      4. none of the exclusions set out in this policy apply.
    1. Returns procedure

    2. In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation email, and then send the product to us with a covering note quoting that email communication.
    3. Products returned under this policy must be sent by Royal Mail Signed For delivery to 128 Gunville Road, Newport, Isle of Wight, PO30 5LH. United Kingdom.
    4. You will be responsible for paying postage costs associated with returns under this policy.
    1. Exclusions

    2. The following types of product may not be returned under this policy:
      1. any product made to your specification;
      2. any product made to order;
      3. any product personalised or adapted for you; or
      4. gift vouchers.
    1. Refunds

    2. We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
    3. We will not refund to you the original delivery charges relating to the returned product.
    4. We will not refund to you any costs you incur in returning the product to us.
    5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    6. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
    1. Improper returns

    2. If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
      1. we will not refund the purchase price or exchange the product;
      2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
      3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
    1. Our details

    2. This website is owned and operated by Silver Scales Fly Tying.
    3. Our principal place of business is at 128 Gunville Road, Newport, Isle of Wight, PO30 5LH. United Kingdom.
    4. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on the contact number published on our website from time to time; or
      4. by email, using the email address published on our website from time to time.

Privacy Preference Center

Analysis

to help us to analyse the use and performance of our website and services

NID, _ga, _gid, _gat, collect, VISITOR_INFO1_LIVE
NID, _ga, _gid, _gat, collect,
VISITOR_INFO1_LIVE

Advertising

to help us to display advertisements that will be relevant to you

fr, tr,
fr, tr,

Authentication

to identify you when you visit our website and as you navigate our website

wordpress_logged_in_{ID}, wordpress_sec_{ID}, wp_woocommerce_session_{ID}, YSC
YSC

Personlisation

to store information about your preferences and to personalise the website for you

woocommerce_cart_hash, woocommerce_fragments, woocommerce_items_in_cart, woocommerce_recently_viewed, PREF
PREF

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?